Housekeeping Manager

Job Purpose:
The Housekeeping Manager is responsible for ensuring the cleanliness, orderliness, and overall quality
of accommodations in a hospitality establishment, such as a hotel, resort, or vacation rental property.
They manage the housekeeping staff, establish cleaning standards, and oversee the efficient operation
of the housekeeping department.
Key Responsibilities:
Staff Management:
 Supervise, and evaluate housekeeping staff, including room attendants, housekeepers, and
laundry personnel.
 Develop and maintain an effective staffing schedule to ensure proper coverage during peak and
off-peak periods.
 Foster a positive work environment and provide ongoing coaching and performance feedback.
Cleaning Standards:
 Establish and enforce high cleanliness and hygiene standards for guest rooms, public areas, and
all housekeeping operations.
 Inspect rooms and common areas regularly to ensure they meet the established standards.
 Ensure compliance with safety and health regulations in housekeeping practices.
Inventory and Supplies:
 Maintain inventory levels of cleaning supplies, linens, and amenities, ensuring that they are
well-stocked and organized.
 Order necessary supplies and equipment within budget constraints and in a timely manner.
 Monitor and control expenses related to housekeeping supplies and inventory.
Quality Assurance:
 Implement quality control measures to consistently meet or exceed guest expectations.
 Respond promptly to guest feedback and concerns related to housekeeping.
 Identify and resolve any issues affecting the cleanliness and maintenance of guest
accommodations.
Training and Development:
 Provide training and ongoing education to housekeeping staff on cleaning techniques, safety
procedures, and customer service.
 Foster a culture of continuous improvement and excellence in the housekeeping team.

Budget Management:
 Develop and manage the housekeeping department budget, including forecasting and cost
control.
 Monitor and analyze financial performance, such as labor costs and supply expenses, and take
corrective actions as needed.
 Implement cost-effective measures to improve operational efficiency.
Laundry Operations:
 Oversee laundry operations, including washing, ironing, and folding linens and towels.
 Ensure that laundry operations run smoothly and efficiently, meeting high-quality standards.
Sustainability:
 Implement and promote environmentally friendly cleaning practices and waste reduction
initiatives.
 Manage recycling and proper disposal of waste materials in accordance with regulations.
Qualifications and Skills:
 Bachelor's degree or diploma in Hospitality Management or a related field preferred.
 Previous experience in housekeeping management or supervisory roles.
 Strong leadership, communication, and interpersonal skills.
 Attention to detail and a commitment to maintaining high cleanliness standards.
 Knowledge of housekeeping procedures and safety regulations.
 Budgeting and financial management skills.
 Ability to work under pressure and in a fast-paced environment.
 Proficiency in using housekeeping management software and basic computer skills.
 Certification in housekeeping or related fields may be required.
 Knowledge of sustainable and eco-friendly housekeeping practices is a plus