To ensure the development of new businesses and lead the team to complete projects to a specific schedule and within agreed budgets
Key performance areas
o Assists with the agency’s future and helps set up short- and long-term goals and objectives in business planning objectives
o Contributes to the client planning process, selling full service solutions, and ensuring that the capacity of client service compliments the business needs.
o Ability to direct simultaneous projects and ensure they are delivered on time
o Devote considerable time to clients and their teams to foster strong and long term relationships
o Cultivate client relationships through meetings and phone calls to understand their business, expectations and needs and that the agency delights our clients continuously
o Working with account teams to craft strategies, develop creative approaches and manage budget.
o Lead and approve budgets and expenses and generate reports as needed
o Financial management, control and stewardship of the projects in order to maintain profitability
o Analyses actual expenditure, explains variances, and determines options in use of available budget to meet real needs
o Assesses financial performance and instigates required improvements of profitability.
o Manage with other team leads pitching process for new business acquisition.
o Ability to lead teams, work under pressure and negotiation skills
o Provide regular updates to clients on the progress of customer service projects.
o Attending meetings with clients to build relationships with existing accounts.
o Escalating and resolving areas of concern as raised by clients.
o Provide leadership to the brand/client service teams in advertising, communication and strategy and client handling.
- Degree in Social Sciences or other related academic qualifications
- Minimum of 5 years experience.
- Must have experience in account management from a reputable advertising agency company
- Mature with the ability to lead and mentor a team
- Able to meet strict deadlines
- Have passion and enthusiasm at all times
- Be solutions orientated, with attention to detail